Our Policies
Return Policy
We take great pride in our work and want you to be happy with our products. We will work with you if you feel the fit could be improved. If you are not satisfied with your purchase, contact us for a return authorization within 30 days for replacement, rework, or refund.
Replacement, rework, or refund is determined at our discretion, based on your needs and the problem you report. Returned items must be clean, properly packaged, and in a condition suitable for resale.
Please be aware that any shipping and handling charges incurred by us will be deducted from the amount of your credit unless the error or defect is on our part.
Want to return something because you ordered the wrong item, size or color? Shipping fees will not be refunded and a restocking fee of 40% will be levied.
Clearance items are not returnable. Items made with specialty fabrics and items made to your specifications (relying solely on information and measurements provided by you) are also not returnable. Rush fees or fees associated with procuring specialty fabrics are not refundable. Lifeline and Stern Rail Cushion shipping fees are not refundable, unless the error is on our part.
Shipping
Charges – Most of our items ship for free domestically. Lifeline and Stern Rail Cushions are charged flat rate shipping and handling fees based on the number of cushions and lengths ordered. If we find that your actual shipping costs significantly less than the flat rate, we will refund a portion of the shipping on a case by case basis. We do not make a profit on shipping. Handling charges are costs associated with creating a custom box for your cushions. If we find that we have undercharged you, we make up the difference on our end.
International shipping charges are based on size and destination of package. Lifeline Cushions, due to size of packages, are too expensive to ship outside of North America. We strive to be creative, Please contact us to see what we can do for you.
Domestic Customers – Our standard shipping carrier is the United States Post Office. Please let us know if you cannot receive USPS packages. Longer packages (Lifeline Cushions) will ship either USPS, FedEx Ground or UPS. A tracking number will be provided to you once the package ships.
You can request expedited shipping at your cost. Please contact us to arrange expedited shipping. While we will do everything in our power to get your package to the shipper as fast as possible, we cannot guarantee expedited shipping will arrive by your required deadline.
International Customers – Not shipping to a destination inside the United States of America? Please contact us to complete your order or complete the ordering process online and your custom cart will be emailed to us. We can estimate your costs including product and shipping charges. This amount will not include any customs, duties, and brokerage fees imposed by the receiving country. It is the purchaser’s responsibility to check with the destination country’s import/export rules to determine if there will be additional charges.
Not all countries are supported; Please contact us to see if we can ship to your country.
Payment
Website Orders – We accept Visa, MasterCard, American Express and Discover. Once your order is placed no other charges will be levied against you by us. If you need to add items, or make changes, you will need to contact us.
Phone or Email Orders – If we are working with you directly, we will send an estimate for your acceptance before we send an invoice. If you need to make changes, we will continue to send estimates until you are ready to go on the invoice. Once the final estimate is accepted, no other charges will be levied.
For phone or email orders, we accept Visa, MasterCard, American Express, Discover and you can even mail us a check.
Invoices are emailed and can be paid online by following the Pay Now prompts. This system is secure and encrypted. Please do NOT email your credit card details directly to us.
