About Us

When we get the fabric from Sunbrella it is pristine. We wouldn’t use it otherwise. The water repellent sizing that Sunbrella puts on the fabric  makes it a bit stiff.  Items are sewn with the  “right sides” together. When the cover is completed, it has to be flipped right side out and flipping causes the creases. The sizing is creasing and showing as lighter than the base Sunbrella color. It happens with all of the colors, but tends to show up most dramatically with the grey family. It is normal and should in no way be considered a flaw or damage to the fabric.  The best advice is simply to live with the marks until the fabric softens. If you remove the sizing by washing the Sunbrella, you make the fabric less water repellent.

Recently, the United States Postal Service (USPS) added dimensional shipping surcharges to certain packages. These are packages like our Lifeline Cushions and Stern Rail Cushions. Not only did the rates change by zone, but now surcharges will be added to any package longer than 22 inches. Packages over 30 inches will incur another surcharge and packages over 2 cubit feet in volume will incur yet another surcharge. It is expected that some of our longer packages of multiple Lifeline Cushion pairs will be charged more than one surcharge.

Other shippers already base their fees on dimensional shipping. We always choose the lowest price shipping option.

We don’t strive to make a profit on shipping and handling charges. Because we don’t know how much the shipping will be until the package is made and the label purchased, we charge a flat rate shipping and handling fee. If we find that we estimated your shipping a bit too high, we will refund you the difference. If we find that we underestimated your shipping charges, we will cover the difference.

Other than clearance items, we don’t keep a stock of covers. We are a custom shop, and we start on your covers right away. Be sure you are ordering the right color and model. We charge a 40% restocking fee on items returned due to wrong color, or wrong item ordered.

Production time is approximately between 7-10 days from October – April and 10-14 days from May – September. Add time for detailed alterations or 100% custom jobs (meaning, we are making something for you that we’ve never done before and don’t have a pattern for it). Also, add time for specialty fabrics. We will reach out if we are experiencing supply chain issues, or any other thing that might happen to slow us down.

Once your items are complete, you will receive an email with the shipping date, carrier and a link for the tracking number.

International customers should be aware that we do not collect any taxes, dues or customs for the receiving country. Items will hit your local customs office and can languish there for a week or more. Once the package leaves the hands of the carrier we used, tracking can be a bit sketchy. It pays to know the information of your local customs office so you can be watching for that package to arrive.

Website Orders – We accept Visa, MasterCard, American Express and Discover. Once your order is placed no other charges will be levied against you by us. If you need to add items, or make changes, you will need to contact us.

Phone or Email Orders – If we are working with you directly, we will send an estimate for your acceptance before we send an invoice. If you need to make changes, we will continue to send estimates until you are ready to go on the invoice. Once the final estimate is accepted, no other charges will be levied.

For phone or email orders, we accept Visa, MasterCard, American Express, Discover and you can even mail us a check.

Invoices are emailed and can be paid online by following the Pay Now prompts. This system is secure and encrypted. Please do NOT email your credit card details directly to us.

Charges – Most of our items ship for free domestically. Lifeline and Stern Rail Cushions are charged flat rate shipping and handling fees based on the number of cushions and lengths ordered. If we find that your actual shipping costs significantly less than the flat rate, we will refund a portion of the shipping on a case by case basis. We do not make a profit on shipping. Handling charges are costs associated with creating a custom box for your cushions. If we find that we have undercharged you, we make up the difference on our end.

International shipping charges are based on size and destination of package. Lifeline Cushions, due to size of packages, are too expensive to ship outside of North America. We strive to be creative, Please contact us to see what we can do for you.

Domestic Customers – Our standard shipping carrier is the United States Post Office. Please let us know if you cannot receive USPS packages. Longer packages (Lifeline Cushions) will ship either USPS, FedEx Ground or UPS. A tracking number will be provided to you once the package ships.

You can request expedited shipping at your cost. Please contact us to arrange expedited shipping. While we will do everything in our power to get your package to the shipper as fast as possible, we cannot guarantee expedited shipping will arrive by your required deadline.

International Customers – Not shipping to a destination inside the United States of America? Please contact us to complete your order or complete the ordering process online and your custom cart will be emailed to us. We can estimate your costs including product and shipping charges. This amount will not include any customs, duties, and brokerage fees imposed by the receiving country. It is the purchaser’s responsibility to check with the destination country’s import/export rules to determine if there will be additional charges.

Not all countries are supported; Please contact us to see if we can ship to your country.

We take great pride in our work and want you to be happy with our products. We will work with you if you feel the fit could be improved. If you are not satisfied with your purchase, contact us for a return authorization within 30 days for replacement, rework, or refund.

Replacement, rework, or refund is determined at our discretion, based on your needs and the problem you report. Returned items must be clean, properly packaged, and in a condition suitable for resale.

Please be aware that any shipping and handling charges incurred by us will be deducted from the amount of your credit unless the error or defect is on our part.

Want to return something because you ordered the wrong item, size or color? Shipping fees will not be refunded and a restocking fee of 40% will be levied.

Clearance items are not returnable. Items made with specialty fabrics and items made to your specifications (relying solely on information and measurements provided by you) are also not returnable. Rush fees or fees associated with procuring specialty fabrics are not refundable. Lifeline and Stern Rail Cushion shipping fees are not refundable, unless the error is on our part.